Cancellation policy
(only applicable to sales within the EU)

Cancellation policy of BOSANA Medizintechnik GmbH for contracts concluded outside our business premises and for distance contracts within the territory of the European Union.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of revocation, you must send us

BOSANA Medizintechnik GmbH
Kappusstiege 13
46282 Dorsten

Fon: 02362-99962-0
Fax: 02362-99962-22
E-mail:

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use our sample withdrawal form for this purpose, which is, however, not mandatory. To comply with the withdrawal period, it is sufficient to send this completed form before the expiry of the withdrawal period.

Consequences of the revocation

If you withdraw from this contract, we shall refund all payments we have received from you, including delivery costs (exception: additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have proven that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.

Important note on the right of withdrawal for private purchases of tipstim® glove: For reasons of product hygiene, the right of withdrawal expires with the first fitting. tipstim® glove is delivered sealed. If the packaging or seal is damaged, the fitting test is considered to be proven. If this is the case, a return is excluded.